(19 reviews)

Planet7Casino.com

Avg rating: 3.1

Planet7Casino.com has been around since 2009, but tracing the ownership of the casino isn’t exactly straight forward. Which is already a bad sign. We understand that not many online casinos can be very forthcoming with their ownership information, especially if they are accepting players from countries like the USA, but these guys have one hell of a shell game going on.

Our investigating has led us to the following: Planet 7 Casino is owned and operated by the Ace Revenue Group. Which was formerly the Crystal Palace Group. Which itself is a subsidiary of the Virtual Casinos Group. Got that straight? There’s a reason for the layers of companies; Virtual has had a bad name in the industry for a long time. However, they remain one of the largest operators in the game.

Customer Service

Well, this one is a bit shocking, even to us and we have seen everything in this industry. Planet7Casino.com boasts of having excellent customer service and is giving its players email, live chat. And TOLL-FREE phone options to reach them. This is pretty bold considering all the crap they take for slow playing players. But we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.

On the occasions that claims have made it on a forum site. There appears to be a customer service representative who responds on behalf of Planet 7. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.

Software – Planet7Casino.com Review

We have to give Planet7Casino.com credit here. As a U.S. facing online casino, their options for software suppliers is limited. But they have a relationship with one of the best out there in Real Time Gaming. RTG are one of the original software vendors in the industry. And they have never wavered from their acceptance of players from the United States at their licensees’ brands. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.

It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites. Which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control. One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.

Slots

Of course, it’s always the video slots that take up most lobby space. But then again they are also the most popular among players. The fine selection of hot titles here includes Achilles, Caesar’s Empire, Count Spectacular, Derby Dollars, Dragon Orb, Dream Run, Eagle Shadow Fist, Eternal Love, Fantasy Mission Force, Gemtopia, Ghost Ship, Golden Lotus, Green Light, High Fashion, Megaquarium, Ninja Star, Ocean Oddities, Paydirt, Red Sands, Samba Sunset, Secret Symbol, Texan Tycoon, Triple Twister, and so many more!

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Website: https://www.planet7casino.com/

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Reviews

Such an irresponsible company!

They use Facebook to dump high-pressure adverts onto the timelines of potentially vulnerable people with a history of gambling problems. Disgraceful! The reply below (there appears to be no way of posting a reply to their reply in its correct chronological position) requires that I provide this company with additional personal information (eg my email address). Like I’m going to hand that over to such an irresponsible company!

Absolute thieves

My wife played here Absolute thieves put money in took no bonus they froze account and kept 40 deposited stay away

Don't waste money

Don’t waste money with this casino

Choose another casino

Sometimes you get your withdrawal through, sometimes it disappears along the way. Upon questioning, the support will simply say that the money was returned to my account but I “gambled it away” since. There’s no use going to battle against them after such statements. It is best to simply choose another casino.

This casino is a total joke.

Do not use their casino website as your winnings might just disappear without a valid explanation. They still can’t explain to me what went wrong after a month. This casino is a total joke.

This casino has no plan

This casino has no plan on rewarding there members over 8 months ago they said they will roll our a new loyalty program for their players and all playing in the interim would have been considered to compensate and reward them.

Good web-site

Excellent site.. support services seemed to be great as well as proved our bank account in under 12 hrs.. truly impressed.. appreciate it

Great site

Great site. Very quick payout authorised within 5 minutes by email and in the bank within 24 hours. Document verification took ten minutes. If only other sites were this prompt

Great On line casino

Excellent Gambling house in addition to client services.Places clients well-being before gains and possesses correct procedures in position to shield a vulnerable. If a gambling house leaves person well-being before income this is an excellent sign they’re trustworthy.

It is among one of many performed casino.

That is just one of many experienced casino. Everyone loves every time they provide bonuss income, while you create downpayment, thats pleasant along with lovely.

Best casino out there

I still enjoy playing it’s a very very fair site compared to others. Best casino out there in my opinion never had any problems fast payout.

I really enjoy

I really enjoy playing on this site! Sitting at home, having a drink and relaxing! Fast redemption. Have been playing over a year.

Best of the best

Best of the best

They have fun games

They have fun games to play great service and usually it only takes about a couple of hours to cash out this casino

Very nice gaming experience

Very nice gaming experience, with good customer service and fast withdrawal section.Definitely worth a try!!!

Great site

Great site,fun,and well worth it. Original and new games plus you can play for fun, and for real it’s your choice.

Taking people’s money under false pretenses

Deposited £100 on the basis of matched bonus or free spins. Got neither . Emailed 5 times without reply. This company is a disgrace and bordering on fraud. Taking people’s money under false pretenses

Avoid at all costs

Dont usually do this….keep well away lost over 500 pounds in 2 hours,,, dead spin after dead spin when got on bonus got next to nothing.played through there yay bingo site…..avoid at all costs

Nothing good to say about planet7casino.com

Nothing good to say about this casino. I have spent thousands of dollars here and when it’s time to payout my winnings they have excuses and are inconsistent. Thieves.

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