Don’t waste money with this casino
Planet 7 Casino has been around since 2009, but tracing the ownership of the casino isn’t exactly straight forward, which is already a bad sign. We understand that not many online casinos can be very forthcoming with their ownership information, especially if they are accepting players from countries like the USA, but these guys have one hell of a shell game going on.
Our investigating has led us to the following: Planet 7 is owned and operated by the Ace Revenue Group, which was formerly the Crystal Palace Group, which itself is a subsidiary of the Virtual Casinos Group. Got that straight? There’s a reason for the layers of companies; Virtual has had a bad name in the industry for a long time. However, they remain one of the largest operators in the game.
Well, this one is a bit shocking, even to us and we have seen everything in this industry. Planet 7 Casino boasts of having excellent customer service and is giving its players email, live chat and TOLL-FREE phone options to reach them. This is pretty bold considering all the crap they take for slow playing players, but we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.
On the occasions that claims have made it on a forum site, there appears to be a customer service representative who responds on behalf of Planet 7. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.
We have to give Planet 7 Casino credit here. As a U.S. facing online casino, their options for software suppliers is limited, but they have a relationship with one of the best out there in Real Time Gaming. RTG are one of the original software vendors in the industry, and they have never wavered from their acceptance of players from the United States at their licensees’ brands. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.
It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control. One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.
Of course, it’s always the video slots that take up most lobby space, but then again they are also the most popular among players. The fine selection of hot titles here includes Achilles, Caesar’s Empire, Count Spectacular, Derby Dollars, Dragon Orb, Dream Run, Eagle Shadow Fist, Eternal Love, Fantasy Mission Force, Gemtopia, Ghost Ship, Golden Lotus, Green Light, High Fashion, Megaquarium, Ninja Star, Ocean Oddities, Paydirt, Red Sands, Samba Sunset, Secret Symbol, Texan Tycoon, Triple Twister, and so many more!
Do not use their casino website as your winnings might just disappear without a valid explanation. They still can’t explain to me what went wrong after a month. This casino is a total joke.
Excellent site.. support services seemed to be great as well as proved our bank account in under 12 hrs.. truly impressed.. appreciate it
Great site. Very quick payout authorised within 5 minutes by email and in the bank within 24 hours. Document verification took ten minutes. If only other sites were this prompt
That is just one of many experienced casino. Everyone loves every time they provide bonuss income, while you create downpayment, thats pleasant along with lovely.
I still enjoy playing its a very very fair site compared to others. Best casino out there in my opinion never had any problems fast payout.
I really enjoy playing on this site! Sitting at home, having a drink and relaxing! Fast redemption. Have been playing over a year.
They have fun games to play great service and usually it only takes about a couple of hours to cash out this casino
Very nice gaming experience, with good customer service and fast withdrawal section.Definitely worth a try!!!
Great site,fun,and well worth it. Original and new games plus you can play for fun, and for real it’s your choice.
Dont usually do this….keep well away lost over 500 pounds in 2 hours,,, dead spin after dead spin when got on bonus got next to nothing.played through there yay bingo site…..avoid at all costs
Nothing good to say about this casino. I have spent thousands of dollars here and when it’s time to payout my winnings they have excuses and are inconsistent. Thieves.